Safety
Know who’s driving before you get in.
Safety is built into every soSwift trip, from how we check drivers to what happens after you arrive.
In a life-threatening emergency, call 112 first. Then tell us from the trip screen or on WhatsApp, +234 913 413 4951.
Before you ride
Every driver is checked by a person.
Documents, checked.
Driver’s licence, vehicle registration, NIN slip or national ID and vehicle insurance, reviewed by our team.
A live face scan.
Every driver does a live face scan when they sign up, and our team compares it with their documents.
Approved by a person.
Nobody goes online until our team has looked at everything.
See before you step in. Your driver’s name, photo, car and plate are on screen before they arrive. Check the plate before you get in.
On the way
Never alone on a trip.
Share your trip live.
Send a link to family. They see the car, the plate and where you are, never your phone number, your full name or your fare. The link stops working an hour after the trip ends.
Safety toolkit.
From the trip screen: call 112, share your live location, call our safety line, or report feeling unsafe.
Chat in the app.
Talk to your driver without swapping numbers.
After you arrive
Tell us how it went.
Rate every ride.
Ratings go both ways, and they matter: drivers with low ratings don’t get Intercity jobs.
Report anything.
Use “Report a problem” in the app. Our team reviews every report within 24 hours.
Left something behind?
Message us on WhatsApp with your ride reference and we’ll reach your driver.
Extra care on Intercity
Longer trips get more checks.
- Only badge drivers: rated 4.5 or higher, with 20+ trips
- Cars inspected before approval and again every 90 days
- A live selfie check before every pickup
- A 4-digit boarding code, so you get into the right car
- SOS to our safety team, plus live trip sharing
- Daylight departures only, between 6am and 4pm
- Sit-at-home or safety alert on your travel day? Pick a new date or get a full refund.
For drivers
Safe for the people behind the wheel too.
Ratings go both ways.
Riders are rated after every trip.
Payment is sorted before you move.
City rides are paid from the rider’s wallet once you accept; Intercity is paid at booking.
Help is in your app too.
Reach our team from the driver app, and every report is reviewed within 24 hours.
Your data
What we share, and what we don’t.
- Shared links show only what’s needed:the car, the plate and the location. No phone numbers, fares or codes.
- Card payments are handled by Paystack.soSwift never sees your full card number.
- Read the detailsin our privacy policy
Ride with people you can trust.
Every soSwift driver is checked by our team before their first trip.